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 Contacts for Consumers


Contacts for Consumers

Customer Service

For General Inquiries about your policy or account

Phone: 416-883-5003 or 1-800-846-5970
Fax: 416-883-5520 or 1-800-661-7296  
For Life Insurance:
For Investment Products: 

Main Reception
Mailing Address 
Transamerica Life Canada
500-5000 Yonge Street
Toronto, Ontario M2N 7J8
416-673-9865 or 1-800-846-5970
For Sales inquiries:
Regional Sales Offices:
British Columbia - 1-866-669-6117
Prairies - 1-888-220-2881
Ontario - 1-888-245-5501
Quebec - 1-800-361-7242 

For Market Conduct Concerns or Complaint Resolution

Transamerica Life Canada
Compliance Department
500-5000 Yonge Street
Toronto, Ontario M2N 7J8
For more information, see Complaint Resolution Process  

 Address Change


Going somewhere?

If you are moving or changing your address, don’t forget to let us know. Update contact information.​

Please connect with our Client Services by calling 1-800-797-2643 (Monday to Friday, 8:00 a.m. to 7:00 p.m. ET). In order for us to update your address, please ensure that you have both your old and new address available. If the address change is being done on a policy with joint ownership, all policy owners must be present in order to update each address.

Alternatively, our Address Confirmation form can be completed and faxed to us at 1-800-661-7296 or mailed to: 
Transamerica Life Canada
500-5000 Yonge Street
Toronto, ON   M2N 7J8
Please note – due to privacy legislation we cannot accept address changes via email.