Complaint Resolution Process
At Transamerica Life Canada we are committed to dealing with our valued customers in a professional, open and courteous manner. Our Customer Complaint Handling Process fully describes the handling of any complaint about a product or service from Transamerica Life Canada.
Contact:
Transamerica Life Canada Compliance Department 5000 Yonge Street Toronto, Ontario M2N 7J8 Fax: (416) 883-5174 E-mail: aegoncompliance@aegoncanada.ca
Consumer Assistance Consumers with questions or complaints can call the OmbudService for Life & Health Insurance (OLHI) for bilingual information and assistance. The OLHI is an independent service that provides free information about life and health insurance companies and insurance products and services as well as assistance with complaints.
Consumer Protection Assuris protects Canadian policyholders in the event that their life insurance company should fail.
Consumer Publications The Canadian Life and Health Insurance Association publishes practical consumer guides on a wide range of life and health insurance products. These publications contain useful information and advice on products, the kind of coverage that is available, how to select and deal with an intermediary, and many other practical tips. Available publications include
The Newfoundland and Labrador consumer protection document Principles for the Sale of Insurance: http://www.releases.gov.nl.ca/releases/2007/gs/0125n05principles.htm
Consumer Code of Ethics Since 1990, all life and health insurance companies that are members of the Canadian Life and Health Insurance Association have undertaken to adhere to the Consumer Code of Ethics as a condition of membership. This Code focuses on fair treatment of consumers through a competitive marketplace, clear and straightforward advertising, competent sales and services, and respecting the privacy of consumers.